Digital Media Catalog
Support Form

Have you checked the support documentation to find the answer to your question in the help categories?

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Name  *
Library Card #:  *
Email Address:
Phone #:
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In order to facilitate troubleshooting, please include the following information:

Audiobook or EBook?:

What type of device are you downloading to? (Kindle, Windows computer, Nook, etc.):

Briefly describe the problem:

Steps to reproduce the problem (in as much detail as possible):

Exact text of any error message:

URL(s) of any error page(s) you encounter:

Title(s) of problem download(s):

Applicable software version
(this information can typically be found under Help > About.)

Operating system
(Windows 7, Windows Vista®, Windows® XP, etc.)

Internet browser and version
(Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)

If applicable, device type and operating system:

Please type comments or additional information in the space below: