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SMS Alerts, Email and Notice Questions

Can I be reminded by email when items I have checked out are almost due?


Yes! We have implemented Reminder Notices (on July 17, 2007).

If there is an Email address in your library account, you will automatically receive reminders 2 days before your items are due.

See our announcement

If you prefer that these reminders do NOT appear in your email visit this FAQ for more information:
I don't want to be reminded by email when my items are due. Can I stop these messages in my email?




What are SMS Alerts?

SMS Alerts is a voluntary subscription service that allows subscribers to receive electronic notifications when holds are available for pickup, when borrowed items are about to become due and when items are overdue. SMS Alerts are intended as a supplemental notification for existing notification methods (phone, email, regular mail). SMS alerts do not replace the existing notification options.

How much do SMS Alerts cost?

SMS Alerts are a free service offered at no charge for anyone registered at a Minuteman Member Library. Depending on your cellular phone plan, additional per-message charges may be assessed by your carrier. Please call your carrier to inquire about any charges they might impose BEFORE subscribing.

How do I subscribe to SMS Alerts?

Go to https://library.minlib.net/patroninfo and login to your account. Click on the "Modify Personal Information" link and complete the form. After completing the form you will receive a confirmation message on your phone. You need to respond "Yes" to the message in order to start receiving SMS Alerts. When you complete all the steps, your "Opt in" status will read "opted in." If it says "pending", you have not completed all the steps.

mobile_settings

Each cell phone number can only be used once. Attempting to use the same cell phone nimber in multiple records will result in the following error message:

SMS unique cell number


What type of devices will SMS Alerts send messages to?

SMS Alerts can send messages to any device that has a cellular number and is enabled to receive standard text messages.

I am not receiving the SMS Alerts. What should I do?

Shortly after registering for the service you should receive a confirmation text. You need to reply to the message with "Yes" to enable SMS from the library catalog. If you do not receive the confirmation message, return to the form and re-register. A typo in your phone number will prevent you from receiving messages.

Will I continue to receive notices via email, US mail or phone call?

Yes, this is service is meant to supplement these traditional notification methods, not replace them.

When are SMS Alerts sent out?

SMS Alerts are sent out throughout the day, every day from 9 am to 6 pm.

What information is contained in a SMS Alert?

There are three types of SMS alerts: Library courtesy reminders, Library overdue notices and Hold Pickup

Library courtesy reminder:  Item(s) you borrowed are due in 2 days. 
Eligible items may be renewed at: http:/m./library.minlib.net/patroninfo

Library overdue notice: Please return the item(s) you borrowed to avoid more fines. Eligible items may be renewed at: http://m.library.minlib.net/patroninfo

Library item(s) ready for pickup in 3 hours, check your library’s open hours. Please see My Account for details: http://m.library.minlib.net/patroninfo


How do I know what titles the SMS Alerts apply to?


Where do I pick up my holds?

You can select your default pickup location in My Account under “Modify Personal Information”

I subscribed, but I entered the wrong phone number. What should I do now?

Re-subscribe with the correct phone number address. The incorrect phone number will automatically be deleted from the system.


When I subscribed, I was advised that I would receive a confirmation text message, which I did not receive. What should I do now?

Re-subscribe. Double check that you have entered your cell number correctly. Be sure to scroll down and click on the “Submit” button.


I am trying to subscribe to SMS Alerts with my T-Mobile telephone number and it is not working.

Patrons with T-Mobile phone numbers cannot opt in to SMS Alerts. Our vendor is working to resolve this issue.


My cell number has changed. What can I do to continue to receive SMS Alerts?

Re-subscribe using your new number and provider, your old number will be removed from the system.

How do I unsubscribe from SMS Alerts?

Login to  My Account, click on the “Modify Personal Information” link and un-check the "opt in" box. Click “Submit”.






What notices are provided by the Minuteman Library Network?

Overdue Notices
Overdue Notices are generated after your items are at least 14 days overdue. Most Minuteman libraries send out both Email and U.S. Mail overdue notices. A few libraries generate only the Email overdue notices.

Bills
Bills are generated 2 weeks after the Overdue notice (or 4 or more  weeks after the item was due). All Minuteman libraries send out Bills – both via Email and via U.S. Mail to those who do not have Email.

Hold Pickup Notices
For items that come in to fill a Request for you today and if your library account includes an Email address, a message will be generated overnight and it should be in your Email the next morning. (If you happen to pick up the item before the Emails are sent out, the Email will not be sent.) For patrons that do not have Email, most libraries will notify you by a telephone call; a few libraries will mail out a printed notice via U.S. Mail

Reminder Notices
Beginning July 17, 2007, reminder notices will be generated for items due in 2 days. These notices will be sent only to those patrons who have provided an Email contact in their library account. All patrons who have an Email address in their library account will automatically receive the reminders.


Can I be notified by email when items I've requested have arrived at the library?

Yes. If you have entered your email address into My Account, you will receive email notification.

Can I be reminded by email when items I have checked out are almost due?


I don't want to be reminded by email when my items are due. Can I stop these messages in my email?

This feature must be turned on for ALL user accounts with an email address. It cannot be turned on for some users, and not for others.

If you prefer that these reminders do NOT appear in your Email you can set up your Email program to filter out messages with the Subject line: Library Reminder - Items Due in 2 Days

Here are the instructions for doing so in many popular email programs:
  • Eudora - http://eudora.com/techsupport/tutorials/win_filters.html
  • GMail - https://mail.google.com/support/bin/answer.py?answer=6579
  • Hotmail - http://email.about.com/cs/hotmailtips/qt/et102101.htm
  • Outlook_Express - http://www.microsoft.com/windows/ie/community/columns/junkmail.mspx#ESB
  • Thunderbird - http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Filters
  • Yahoo! Mail - http://help.yahoo.com/us/tutorials/mail/mail/mail_filter1.html

In some cases you can filter the message to your trash where you can then delete it automatically or manually, depending on your preference.

If you use another email provider, please consult your provider's instructions for filtering email messages by subject.

NOTE: Filtering out the subject "Library Reminder - Items Due in 2 Days" will affect only these reminders. As long as you have an Email address in your library account, you will continue to receive Hold Pickup Notices, Overdue Notices and Bills via Email.


I thought I signed up to get Email notices from my library. I don't seem to be getting any notices from my library. What might the problem be?

  1. There may be an error in how your Email address was entered.
    If you have a PIN, you can check online by going to:
    https://library.minlib.net/patroninfo/
    and entering your barcode and PIN.

    Once logged in, choose "Modify Personal Information". You can update your Email address if necessary.

    If you do NOT have a PIN, staff at any Minuteman library can assist you in correcting your Email address.

  2. Some Email programs and some Internet Service Providers (ISPs) (such as AOL) have options to filter out Email which meet certain criteria. Check your Email settings in your program to determine whether you have filtered out some mail. Check with your Internet Service Provider to determine whether their service puts "suspicious" Emails in a Junk folder or refuses to deliver some Email.

Sometimes I do not receive the Email notification I expect from my library. What other options do I have?


I have signed up for email notification. I filter my email. What do I need to designate as desired email in my filters in order to make sure I receive my library notifications?

Minuteman library notices come from:     library.minlib.net
Email from Minuteman library staff comes from:     minlib.net
Email citations from Encore come from:     find.minlib.net


I use Hotmail for email and I haven't been receiving any notices from my Library. How can I fix this?

How to add Minuteman Library Network to Your Hotmail 'Safe List' :

To ensure that MLN Library emails are not sent to your Hotmail Junk E-Mail folder, you can add an email address or domain (A domain is the portion of the e-mail address that comes after @ -- e.g. @ library.minlib.net) to your Hotmail Safe List.

  • 1. Go to the Options page. (upper right of screen)
  • 2. On the left side of the page, click Mail, and then click Junk E-Mail Protection.
  • 3. Click on Safe List.
  • 4. Type an address or domain from which you always want to receive messages (in this case type, 'library.minlib.net' - no quotes), and then click Add.
  • 5. Click OK.

Other email programs (such as Yahoo, AOL, etc.) may have a similar way of filtering email and there will likely be a similar "Safe List" procedure for each provider.

I use Yahoo for email and I haven't been receiving any notices from my Library. How can I fix this?

We are aware that some (not all) of the Library Reminders from the Minuteman Library Network are not being delivered to some of our users with Email addresses at yahoo.com. Please be assured that we are working to resolve this issue.

Before taking any other steps, make sure that Yahoo is not placing Email from Minuteman into your Bulk mail folder.

In the meantime, if you have another Email address to which you would like to direct your Minuteman Email, you can update the Email address in the “My Account” section of the MLN Catalog (https://library.minlib.net/patroninfo/).


To change your email address:
  • Log in to your library account at https://library.minlib.net/patroninfo/
  • Click the button labeled "Modify Personal Info"
  • Edit your Email address as desired
  • Click the “Submit” button

  • NOTE: While logged in to your library account, you can view your list of Checked Out Items.

It may also be helpful if, as a Yahoo user, you communicate to Yahoo that you definitely wish to receive Email from the Minuteman Library Network domain, library.minlib.net.

 




I use Verizon for email and I haven't been receiving any notices from my Library. How can I fix this?


I don't seem to be getting the Email notice when my digital media request (Overdrive) is ready for me to download.

Make sure that the Email address you provide is correct.

If you filter your Email or whitelist your mail, be sure to indicate that you want to accept Email from: digitalnotices@minlib.net

The Digital Media Catalog (Overdrive) does not have the capability of filling out a form if your Email security requires users to fill out a short request form. In this case, we recommend that patrons log in and check the My Requests link on a regular basis to determine when titles are ready for them to place in their cart and download.