Minuteman Catalog Help
Frequently Asked Questions (FAQ)
SMS, Email and Notices
SearchingSearch Tips for Encore
Minuteman Catalog Go to My Account MLN Home Page Contact Us
What are SMS Alerts?
SMS Alerts is a voluntary subscription service that allows subscribers to receive electronic notifications when holds are available for pickup, when borrowed items are about to become due and when items are overdue. SMS Alerts are intended as a supplemental notification for existing notification methods (phone, email, regular mail). SMS alerts do not replace the existing notification options.
How much do SMS Alerts cost?
SMS Alerts are a free service offered at no charge for anyone registered at a Minuteman Member Library. Depending on your cellular phone plan, additional per-message charges may be assessed by your carrier. Please call your carrier to inquire about any charges they might impose BEFORE subscribing.
How do I subscribe to SMS Alerts?
Go to https://library.minlib.net/patroninfo and login to your account. Click on the "Modify Personal Information" link and complete the form. After completing the form you will receive a confirmation message on your phone. You need to respond "Yes" to the message in order to start receiving SMS Alerts. When you complete all the steps, your "Opt in" status will read "opted in." If it says "pending", you have not completed all the steps.
Each cell phone number can only be used once. Attempting to use the same cell phone nimber in multiple records will result in the following error message:
What type of devices will SMS Alerts send messages to?
SMS Alerts can send messages to any device that has a cellular number and is enabled to receive standard text messages.
I am not receiving the SMS Alerts. What should I do?
Shortly after registering for the service you should receive a confirmation text. You need to reply to the message with "Yes" to enable SMS from the library catalog. If you do not receive the confirmation message, return to the form and re-register. A typo in your phone number will prevent you from receiving messages.
Will I continue to receive notices via email, US mail or phone call?
Yes, this is service is meant to supplement these traditional notification methods, not replace them.
When are SMS Alerts sent out?
SMS Alerts are sent out throughout the day, every day from 9 am to 6 pm.
What information is contained in a SMS Alert?
There are three types of SMS alerts: Library courtesy reminders, Library overdue notices and Hold Pickup
Library overdue notice: Please return the item(s) you borrowed to avoid more fines. Eligible items may be renewed at: https://find.minlib.net/iii/encore/myaccount
Library item(s) ready for pickup in 3 hours. Check your library’s open hours. Please see My Account for details: https://find.minlib.net/iii/encore/myaccount
How do I know what titles the SMS Alerts apply to?
The text messages will not list individual titles. Please visit your account at https://find.minlib.net/iii/encore/myaccount to identify the titles in question.
Where do I pick up my holds?
You can select your default pickup location in My Account under “Modify Personal Information”
I subscribed, but I entered the wrong phone number. What should I do now?
Re-subscribe with the correct phone number address. The incorrect phone number will automatically be deleted from the system.
When I subscribed, I was advised that I would receive a confirmation text message, which I did not receive. What should I do now?
Re-subscribe. Double check that you have entered your cell number correctly. Be sure to scroll down and click on the “Submit” button.
I am trying to subscribe to SMS Alerts with my T-Mobile telephone number and it is not working.
Our vendor has notified us that T-Mobile customers can now successfully use the SMS Alerts feature.
My cell number has changed. What can I do to continue to receive SMS Alerts?
Re-subscribe using your new number and provider, your old number will be removed from the system.
How do I unsubscribe from SMS Alerts?
Login to My Account, click on the “Edit account” button and un-check the "opt in" box. Click “Submit”.
What notices are provided by the Minuteman Library Network?
Hold Pickup Notices
Can I be notified by email when items I've requested have arrived at the library?
Yes. If you have entered your email address into My Account, you will receive email notification.
Can I be reminded by email when items I have checked out are almost due?
Yes! We have implemented Reminder Notices (on July 17, 2007).
If there is an Email address in your library account, you will automatically receive reminders 2 days before your items are due.
See our announcement
I don't want to be reminded by email when my items are due. Can I stop these messages in my email?
This feature must be turned on for ALL user accounts with an email address. It cannot be turned on for some users, and not for others.
If you prefer that these reminders do NOT appear in your Email you can set up your Email program to filter out messages with the Subject line: Library Reminder - Items Due in 2 Days
Here are the instructions for doing so in many popular email programs:
In some cases you can filter the message to your trash where you can then delete it automatically or manually, depending on your preference.
If you use another email provider, please consult your provider's instructions for filtering email messages by subject.
I thought I signed up to get Email notices from my library. I don't seem to be getting any notices from my library. What might the problem be?
Sometimes I do not receive the Email notification I expect from my library. What other options do I have?
If you have a mobile phone with text messaging, you can sign up to get text alerts when there would be notices in your account.
I have signed up for email notification. I filter my email. What do I need to designate as desired email in my filters in order to make sure I receive my library notifications?
Minuteman library notices come from:
I use Hotmail for email and I haven't been receiving any notices from my Library. How can I fix this?
How to add Minuteman Library Network to Your Hotmail 'Safe List' :
To ensure that MLN Library emails are not sent to your Hotmail Junk E-Mail folder, you can add an email address or domain (A domain is the portion of the e-mail address that comes after @ -- e.g. @ library.minlib.net) to your Hotmail Safe List.
Other email programs (such as Yahoo, AOL, etc.) may have a similar way of filtering email and there will likely be a similar "Safe List" procedure for each provider.
I use Yahoo for email and I haven't been receiving any notices from my Library. How can I fix this?
I use Verizon for email and I haven't been receiving any notices from my Library. How can I fix this?
Consult Verizon's online help at:
I don't seem to be getting the Email notice when my digital media request (Overdrive) is ready for me to download.
Make sure that the Email address you provide is correct.
If you filter your Email or whitelist your mail, be sure to indicate that you want to accept Email from:
The Digital Media Catalog (Overdrive) does not have the capability of filling out a form if your Email security requires users to fill out a short request form. In this case, we recommend that patrons log in and check the My Requests link on a regular basis to determine when titles are ready for them to place in their cart and download.