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Text Message Notifications, email and Notice Questions

What notices are provided by the Minuteman Library Network?

Hold Pickup Notices
For items that come in to fill a request for you today, a message will be generated overnight and will be in your email the next morning. If you do not have an email address in your account, most libraries will notify you by a phone call.

Reminder Notices
Sent 2 days before items are due and include a link to your library account, by email or text message.

Overdue Notices
Sent after your items are at least 14 days overdue. Some Minuteman libraries send out overdue notices by email only.

Bills
Bills are sent 2 weeks after the Overdue notice (or 4 or more weeks after the item was due).




How do I sign up for text message notices?

To subscribe to Shoutbomb text message alerts, text the command SIGNUP to 508-507-2560 and enter your library card number or username when prompted. (You should receive this prompt text within an hour of registering.) You will receive several introductory messages after successfully enrolling.

*You can only register one library card per phone number. Attempting to sign-up again with a different card number will replace the current one.


What is Shoutbomb?


What type of devices will Shoutbomb send messages to?

Shoutbomb can send messages to any device that has a mobile phone number and is enabled to receive standard text messages.

Will I continue to receive notices via email, US mail or phone call?

Yes, text message notices are sent in addition to email, mail or voice call notification methods, not in replacement. Email notices cannot be de-activated. If you only want text messages notices and do not want to receive email or print notices, use your email account settings to to exclude messages from @.minlib.net Please see your email provider's help section for instructions on how to filter your messages. .

I signed up but I am not receiving text messages. What should I do?

Shortly after registering you should receive a text prompting you to enter your library card number. There may be several minutes of delay between texts. You can test your connections and setup by texting the command TEST or resend notices you may have missed to texting RESEND. If you do not get any response to those commands, try registering again with the SIGNUP command.

If after trying the above steps, you are still not receiving messages or experiencing other technical issues with Shoutbomb notices, please talk to a librarian. Please let them know your barcode and mobile phone number and, if possible, screenshots of any problem text messages.

What if I signed-up with the wrong library card number, or my libray card number has changed?

Just sign up again with the correct library card number. The new card number will replace the existing one.

When are text message notices sent out?

Text notices are sent out throughout the day, every day from 9 am to 6 pm.

What kind of text messages will I receive from my library?


I don't want to renew all my eligible items right now. How do I renew a specific item with a text message?

To view and select overdue items for renewal, text the command OL. You will receive a response listing items eligible for renewal (due within 2 days or overdue) and instructions for renewing individual items. Shoutbomb will only allow you to renew items that are overdue or due in two days or less.


I have items checked out, but when I use the RA or ALL command, I receive a text that I have "no items eligible for renewal".


I've changed my mobile provider or phone number. What can I do to continue receiving text message notices?

Text the command SWITCHPHONE and follow the prompts to update your phone number with Shoutbomb.

Do Shoutbomb text notices cost anything?

Shoutbomb text messaging is a free service, but your mobile provider's standard text message rates apply. If you are not sure of the limits and per message charges for your phone plan, please check with your provider before subscribing.

How do I unsubscribe from Shoutbomb messages?

To cancel Shoutbomb and stop receiving messages, text the command QUIT and confirm by replying to the prompts.





What notices are provided by the Minuteman Library Network?

Hold Pickup Notices
For items that come in to fill a request for you today, a message will be generated overnight and it should be in your email the next morning. (If you happen to pick up the item before the emails are sent out, the email will not be sent.) If you do not have an email address in your account, most libraries will notify you by a phone call. Some libraries will send a printed notice by mail if you have no email address or phone number on file.

Reminder Notices
Courtesy notices are sent 2 days before items are due and include a link to your library account.

Overdue Notices
Overdue Notices are generated after your items are at least 14 days overdue. Some Minuteman libraries send out overdue notices by email only.

Bills
Bills are sent 2 weeks after the Overdue notice (or 4 or more weeks after the item was due). All Minuteman libraries send out Bills – both via email and via U.S. Mail to those who do not have email.


Can I be notified by email when items I've requested have arrived at the library?

Yes. If you have entered your email address into My Account, you will receive email notification.

Can I be reminded by email when items I have checked out are almost due?

Yes! If there is an email address in your library account, you will automatically receive reminders 2 days before your items are due.

I don't want to receive reminder notices before my items are overdue. Can I turn those message off?

If you prefer that the 2-day courtesy reminder do NOT appear in your email, use the settings in your email account to filter out messages with the Subject line: "Library Reminder - Items Due in 2 Days".

Please see your email provider's help section for instructions on how to filter your messages.

NOTE: Filtering out the subject "Library Reminder - Items Due in 2 Days" will affect only these reminders. As long as you have an email address in your library account, you will continue to receive Hold Pickup Notices, Overdue Notices and Bills via email.


I thought I signed up to get email notices from my library. I don't seem to be getting any notices from my library. What might the problem be?

  1. There may be an error in how your email address was entered.
    Check online by going to:
    https://find.minlib.net/iii/encore/myaccount and entering your barcode and password.
    Once logged in, choose "Edit account". You can update your email address if necessary.

  2. Your email provider may be treating Minuteman library notices as suspicious or bulk mail. Check your email account's "spam" or "junk" folder. If library notices are being flagged as spam, follow your email provider's instructions to mark them as "not spam" and/or add "library.minlib.net" to your email account's safe sender list. Check your email settings to determine whether you have filtered email in way that might exclude library notices.

  3. Some email and Internet Service Providers (ISPs) (such as AOL) filter out or refuse emails before they even reach your account. Check with your Internet Service Provider to determine whether their service refuses to deliver some email and let them know you want to receive emails from Minuteman (library.minlib.net).

I've tried all the troubleshooting tips above, but sometimes I still do not receive my email notification. What other options do I have?


I have signed up for email notification. I filter my email. What do I need to designate as desired email in my filters in order to make sure I receive my library notifications?

Minuteman library notices come from:     library.minlib.net
Email from Minuteman library staff comes from:     minlib.net
Citations emailed from the catalog (Encore) come from:     iii@minut-encore.iii.com


I don't seem to be getting the email notice when my digital media request (Overdrive) is ready for me to download.

Make sure that the email address you provide is correct.

If you filter your email or whitelist your mail, be sure to indicate that you want to accept email from: digitalnotices@minlib.net

The Digital Media Catalog (Overdrive) does not have the capability of filling out a form if your email security requires users to fill out a short request form. In this case, we recommend that patrons log in and check the My Requests link on a regular basis to determine when titles are ready for them to place in their cart and download.

I have a new email address. How do I update my account to receive notices at my new email address?

To change your email address: