Minuteman Catalog Help
Frequently Asked Questions (FAQ)
Text, Email & Notices
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Why am I not receiving email reminders that my books are due?
Are you an AOL or Verizon email subscriber? Currently, there are issues with AOL authorizing emails from your library. We have a ticket opened with AOL - 846648 to have them whitelist emails containing circulation notices, mostly courtesy reminders.
In order to resolve this issue more quickly, AOL is asking that AOL and Verizon customers contact them directly with this request.
We kindly request you ask AOL to unblock your notices.
Below is a template for a support message you can send to them. You need to log in to your AOL account and navigate to https://help.aol.com/email-support
Then you can copy and paste the text below into the support form provided by AOL:
Your AOL email
Message: I am not receiving library notifications about my books being due, overdue or on hold at my library, which is a part of the Minuteman Library Network. Please do not block my notifications coming from either minlib.net or minut.iii.com. A ticket has already been opened with you by our Systems Department - AOL Postmaster Support Request 846648. Thank you very much for your prompt attention to this matter.
What is Shoutbomb?
Shoutbomb is an opt-in service that sends you library notices and other reminders as text messages. You can also renew items and check your account details by sending a text message from keyword list found on our website.
How much does Shoutbomb cost?
Shoutbomb text messaging is a free service, but your mobile provider's standard text message rates apply. If you are not sure of the limits and per message charges for your phone plan, please check with your provider BEFORE subscribing.
How do I sign up for text message notices?
To subscribe to Shoutbomb text message alerts, text the command SIGNUP to 508-507-2560 and enter your library card number or username when prompted. (You should receive this prompt text within an hour of registering.) You will receive several introductory messages after successfully enrolling.
*You can only register one library card per phone number. Attempting to sign-up again with a different card number will replace the current one.
What type of devices will Shoutbomb send messages to?
Shoutbomb can send messages to any device that has a mobile phone number and is enabled to receive standard text messages.
Will I continue to receive notices via email, US mail or phone call?
Yes, text message are sent in addition to email, mail or voice call notification methods, not in replacement. Email notices cannot be de-activated. If you only want text messages notices and do not want to receive email notices, please see the FAQ below for suggestions on filtering out emails.
I am not receiving messages from Shoutbomb. What should I do?
Shortly after registering you should receive a text prompting you to enter your library card number. There may be several minutes of delay between texts. You can test your connections and setup by texting the command TEST or resend notices you may have missed to texting RESEND. If you do not get any response to those commands, try registering again with the SIGNUP command.
If after trying the above steps, you are still not receiving messages or experiencing other technical issues with Shoutbomb notices, please talk to a librarian. Please let them know your barcode and mobile phone number and, if possible, screenshots of any problem text messages.
What if I signed-up with the wrong library card number, or my libray card number has changed?
Just sign up again with the correct library card number. The new card number will replace the existing one.
When are text message notices sent out?
Text notices are sent out throughout the day, every day from 9 am to 6 pm.
What kind of messages will I receive from Shoutbomb?
Shoutbomb sends standard library notices, as well as alerts if your library card is blocked due to fines or nearing expiration. When you sign-up, you will receive a list of your active and inactive notice settings. You can toggle notices on and off by texting the notice keyword to Shoutbomb. The notice categories are:
For a full list of text message commands and notices, please see our info page.
I don't want to renew all my eligible items right now. How do I renew a specific item with a text message?
To view and select overdue items for renewal, text the command OL. Shoutbomb will send a response listing items eligible for renewal (due within 2 days or overdue) and instructions for renewing individual items. Shoutbomb will only allow you to renew items that are overdue or due in two days or less.
I have items checked out, but when I use the RA or ALL command, I receive a text that I have "no items eligible for renewal".
Shoutbomb will only allow you to renew items that are overdue or due in two days or less. Check-outs have a limit on the number of renewals allowed, so this limit is place to prevent unnecessary renewals of recently checked-out items when using the renew all commands.
To renew items before the two-day "reminder" period, log in to your account with the app or online
Where do I pick up my holds?
You can select your default pickup location in My Account under “Modify Personal Information”
I've changed my mobile provider or phone number. What can I do to continue receiving text message notices?
Text the command SWITCHPHONE and follow the prompts to update your phone number with Shoutbomb.
How do I unsubscribe from Shoutbomb messages?
To cancel Shoutbomb and stop receiving messages, text the command QUIT and confirm by replying to the prompts.
What notices are provided by the Minuteman Library Network?
Hold Pickup Notices
Can I be notified by email when items I've requested have arrived at the library?
Yes. If you have entered your email address into My Account, you will receive email notification.
Can I be reminded by email when items I have checked out are almost due?
Yes! We have implemented Reminder Notices (on July 17, 2007).
If there is an Email address in your library account, you will automatically receive reminders 2 days before your items are due.
See our announcement
I don't want to be reminded by email when my items are due. Can I stop these messages in my email?
This feature must be turned on for ALL user accounts with an email address. It cannot be turned on for some users, and not for others.
If you prefer that these reminders do NOT appear in your Email you can set up your Email program to filter out messages with the Subject line: Library Reminder - Items Due in 2 Days
Here are the instructions for doing so in many popular email programs:
In some cases you can filter the message to your trash where you can then delete it automatically or manually, depending on your preference.
If you use another email provider, please consult your provider's instructions for filtering email messages by subject.
I thought I signed up to get Email notices from my library. I don't seem to be getting any notices from my library. What might the problem be?
Sometimes I do not receive the Email notification I expect from my library. What other options do I have?
If you have a mobile phone with text messaging, you can sign up to get text alerts when there would be notices in your account.
I have signed up for email notification. I filter my email. What do I need to designate as desired email in my filters in order to make sure I receive my library notifications?
Minuteman library notices come from:
I use Hotmail for email and I haven't been receiving any notices from my Library. How can I fix this?
How to add Minuteman Library Network to Your Hotmail 'Safe List' :
To ensure that MLN Library emails are not sent to your Hotmail Junk E-Mail folder, you can add an email address or domain (A domain is the portion of the e-mail address that comes after @ -- e.g. @ library.minlib.net) to your Hotmail Safe List.
Other email programs (such as Yahoo, AOL, etc.) may have a similar way of filtering email and there will likely be a similar "Safe List" procedure for each provider.
I use Yahoo for email and I haven't been receiving any notices from my Library. How can I fix this?
I use Verizon for email and I haven't been receiving any notices from my Library. How can I fix this?
Consult Verizon's online help at:
I don't seem to be getting the Email notice when my digital media request (Overdrive) is ready for me to download.
Make sure that the Email address you provide is correct.
If you filter your Email or whitelist your mail, be sure to indicate that you want to accept Email from:
The Digital Media Catalog (Overdrive) does not have the capability of filling out a form if your Email security requires users to fill out a short request form. In this case, we recommend that patrons log in and check the My Requests link on a regular basis to determine when titles are ready for them to place in their cart and download.