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My Account Questions

  My Account Topics  
My Account -- General My Account -- Fines My Account -- Renewals My Account -- My Lists & Reading History My Account -- Troubleshooting

Can I create a wishlist of saved titles for the future?

What is My Account?

With My Account you can:
  • View and renew your checkouts, including digital loans from OverDrive
  • Place, view, cancel, or temporarily "freeze" your requests
  • Pay fines online with a credit card
  • Update your username, email address, and preferred pick-up location
  • Create and save lists of titles from search results

Can I set up a username or do I always need my library card number for My Account?

You can set up your own username for logging into your library account.

  1. 1. Log in to My Account as before, using your library barcode
    Login screen

  2. 2. Choose "Edit account"
    edit account

  3. 3. Enter a username of your choice and click "Submit"

  4. 4. Close the window when prompted

The next time you log in, you will be able to use your new username along with your password.

If you forget your username, you can still log in with your library barcode. Once in My Account, you can go back to Modify Personal Information to view and/or change your username.

NOTE: The system will not allow you to select a username that is already in use.

Can I use my username to log in to use databases?

Yes! You can use your username OR your library card number to log into most databases.

Click here to log in to databases

(Your username may not work for certain Library-provided databases such as HeritageQuest or RBDigital magazines. You can use your library card number with any database that does not accept your username.)

We do not recommend that you use your Username for library functions such as museum pass signup and print management software. If you do, you may end up with 2 separate accounts one tied to your barcode and the other tied to your Username. For assistance if this happens, see staff at your local library.

How do I create a password?

If you do not have a password at all, follow these steps:
  • 1) Go to http://find.minlib.net/iii/encore/myaccount
  • 2) Enter your Library Card Number
  • 3) Leave the password field blank
  • 4) Click "Submit"
  • 5) The screen will refresh and you will see the words "Please enter your new password"
  • 6) On this screen, enter your Library Card # again, your new password twice

  • Your password must be between 3-30 characters and contain only numbers and/or letters.
  • You can change your password any time you wish through My Account.

  • If you've had a password in the past but you've forgotten it, you can reset it using the "Forgot your password" link at:

    See also our password video on YouTube.

    I am unable to create a password (or, I forgot my password or, my password is not being recognized).

    How do I change my password?

    To change your password you can use these steps:
    1. 1) Log into My Account at : https://find.minlib.net/iii/encore/myaccount
    2. 2) On this screen you should see the "Modify Your password" button - leftmost button, under your name, above the "Search the Catalog" box.
    3. 3) Click on the "Modify Your password" button
    4. 4) A pop-up box will open, prompting your to enter your old password once and your new password twice.
    5. 5) Fill out the information and click "Submit"
    6. 6) Next, you get a screen that says: "Your password has been modified." You can close that window.
    Now you can log off of My Account and log back in using your new password.

    In the event you have forgotten your current password you can reset it using the "Forgot your password" link at:

    Can I check My Account without accessing the catalog?

    Yes. Go the Minuteman's homepage at http://www.mln.lib.ma.us/ and select the "My Account" link under the Minuteman Catalog link. You can also access your account on a mobile phone or tablet with our mobile app.

    How can I update my email address?

    Go to My Account and click on the "Edit account"button. Enter your email address and select Submit.

    How can I change my pickup location?

    Go to My Account and select Edit account. Select you pickup location under "Choose your default pickup location" and click Submit.

    What is the "Expiration Date" I see in My Account?

    Library card registrations periodically expire so that library staff can be sure that information such as your address and contact information are up-to-date.

    If your library card account has expired, contact your local Minuteman library to update your account. Once you have verified your contact information, staff will update your expiration date.

    What does the Preferred Searches tab mean? How do I save a Preferred Search?

    Unfortunately, the "Preferred Searches" feature is not available in our current software. "Preferred Search" was a feature from our older catalog software and patrons with older saved Preferred Searches have been migrated over.

    Can I renew an item online?

    Renew online by going to My Account. You will need to enter your library card number and password. If you don't have a password, leave the field blank and you will be prompted to create one.

    The catalog displays your patron record information.

    Click on the link Checkouts. The catalog displays the items that you have currently checked out. To renew everything on your account click on the button Renew All. To renew selected items on your account, click the check box to the left of the items you want to renew. Click on the Renew Selected Items button. Check for a confirmation message and the new due date(s).

    My renewal request didn't work!

    The catalog will not renew items under the following conditions:
    • a request (hold) is outstanding for another user.
    • renewal limit is exceeded- varies by library location and material (e.g. videos, new books, etc.).
    • $10.00 fine threshold is met.
    • Your library account has reached its expiration date. You need to contact any Minuteman library to renew your card.
    Staff at any Minuteman library can assist you with your account.

    What do I do if I believe I've returned an item but it is still on my account?

    If the item was returned recently, please allow a few days before contacting the library. After that time, contact the library where you returned the item and let them know that you believe you have returned an item that is still on your account. Ask the library where you returned the items to do a shelf check for the item. If the item is not on the shelf at the library where you returned it, you will need to contact the library that owns the item. That library can also check their shelves for the item you returned. Only the library that owns the item can resolve the issue on your account.

    When I tried to renew material, I got a message saying: You cannot renew items because your registration has expired". How do I renew my registration?

    You can renew your library card registration by contacting any Minuteman library and asking to extend your registration. Staff will confirm your contact information and extend your registration.

    How can I tell which items can be renewed?

    This system does not calculate the eligibility for renewal when you view your checked out items. You must submit items to Renew All or Renew Selected to see if they can be renewed.

    How is the new due date calculated when I renew materials?

    How can I pay my fines online?

    Yes, you can pay your library fines over $1.00 online using a credit or debit card.
    Log in to My Account (
    https://find.minlib.net/iii/encore/myaccount). Click on the link that says "Fines/Fees". Click on the Pay Online button and follow the instructions to choose which fines you wish to pay, and to provide your personal information and credit card information. If you uncheck any of the fines, click on the Recalculate button to calculate the new total.

    Is there a minimum fine anount that I can pay on my credit card in My Account?

    Yes, the minimum payment amount for online transactions in My Account is $1.01. Please visit the library to pay any amount less than $1.01.

    What credit cards are accepted by the Minuteman Library network?

    Visa, MasterCard, Discover, American Express, Switch and Solo.

    How will my library payments appear on my credit card statement?

    The credit card statement will list "Minuteman" as the vendor. However, if your payment is pending you may see the transaction listed as PayPal until the transaction has been processed by your credit card company.

    Is my credit card transaction secure when I pay a library fine?

    Yes. The credit card payment is done using a secure (SSL) connection. The Minuteman Library Network does not store any credit card data.

    Will I get a receipt for my payment?

    Once your payment is accepted, you will see a confirmation screen that you can print as your receipt. If you have provided an email address, you will also receive an email receipt as well.

    What if my payment is not accepted?

    If for any reason your payment is not accepted, you can visit your Minuteman library to pay your fines.

    What do I do if I've found an item that I paid for already? Can I get a refund?

    Can I create a wishlist of saved titles for the future?

    Yes, you can use the My Lists feature to save items and create customized lists.

    Some suggested uses for lists:
    • Titles you want to request in the future (Your account allows a max of 50 requests at a time)
    • "To-read" lists
    • Titles on a topic of interest
    • Titles for a class project or reading list

    How do I add titles to a List?

    1. Before you start searching the catalog, Login to your account.

    2. Search for your desired title, author, or topic. When you find a title you want to save, click on the book basket icon to add it to your cart. Repeat for all titles you want to save to a list.


    Add to cart


    3. You will see a message on the right that the item(s) are now in your cart.

    Item in bookcart


    4. Click on View cart or My Book Cart.

    View bookcart


    5. Save the items to a list.

    Save to list


    6. You will get a popup asking you whether you want to save the items to an existing or a new list.

    Select or create list

    What is the difference between "My Book Cart" and "My Lists"?

    Both Book Cart and Lists are used to collect lists of titles that can be requested, printed, e-mailed, or saved to one's account for later reference.

    The "Book Cart" is temporary and exists only during a given session. Once you close the tab or window with the Minuteman website the contents of your Book Cart will disappear.

    "My Lists" are saved to a your account for as long as desired. These Lists can be accessed whenever you log in to My Account. Multiple Lists can be maintained in one account.

    How do I view the contents of My Lists and what else can I do with My Lists?

    If I delete one of my Lists (or my Reading History), can I get it back?

    What is the Reading History feature and how does it work?

    If you wish to keep a list of what you have borrowed, you may sign in on My Account, choose Reading History, and then choose the "Save Reading History" button. This begins the collection of titles you borrow from the Minuteman system. Some patrons have asked for this service as a means of recalling a book or author they liked or for keeping a list of what they have already read. If you are concerned about someone else seeing a list of what you are reading, the safest step is to not choose this option.

    Libraries are very concerned about your privacy. Once an item has been returned, the Minuteman Library Network maintains no record of what you borrowed, except as described in our Privacy Policy. However, with the My Reading History option, YOU can decide if you want the computer to keep a list of those titles. You will be able to delete items from your list or 'Opt Out" at any time. To delete titles on your list, simply mark the titles. Then, click on the Delete Marked button.

    To opt out of My Reading History all together, you must individually delete all of the titles on your list. Then, click on the Opt Out button. The computer will no longer keep a record of what you borrowed.

    Your list can only be accessed by someone with your library card number/username and your password. [See note 2 below.] The library staff cannot see this information. If others already know your PIN and you are concerned about your privacy, you may wish to change it.

    Whether you choose "My Reading History" or not, please be aware that your Minuteman password protects the records of what you have requested and what you have checked out. It is prudent to safeguard your password as you would an ATM identifier.

    Note 1: Backup information remains in Minuteman data for up to one month, but cannot be accessed by library staff.

    Note 2: Please be aware that the law does allow law enforcement officers to see any existing library records if they first obtain a subpoena from a judge.

    Please speak to a Librarian if you have questions.

    One (or more) of the titles in my Reading History is listed as "Information unavailable". Why is this?

    Occasionally, due to regular database maintenance or to the withdrawing of items, we must remove records from our database. Unfortunately, this results in the loss of information about titles which may have been in your Reading History.

    reading history record no longer available

    How can I export the contents of one of my saved Lists or my Reading History in a usable format (like Excel)?

    Have you wanted to export (output or download) the contents of one of your saved Lists or your Reading History in a usable format, one that you can use in Excel, for example?

    Here are the steps to do just that:

    • Log in to your My Account
    • Display your desired List or your Reading History
    • Click on the "Export List " button
    • Under Format of List, choose Pro-Cite
    • Under Send List To, choose Local Disk
    • Follow prompts to Save and name your file
      • The file will be saved as a comma-delimited text file
    • Open Excel and then use Excel to open your downloaded text file
      • When prompted, indicate that this is a delimited file, using the comma as a delimiter

    You can now format the results as desired in Excel, saving only the relevant columns:

    Column C: Author
    Column F: Title
    Column Q: Edition
    Column AQ: ISBN
    Column AU: Subject Headings


    You can also sort your Reading History page by page by Title, Author and Checked Out Date.

    reading history title author checked out

    I got the error message "Your password is not complex enough to be secure. Please select another one." What does this mean?

    The system will prevent the creation of passwords that are not complex enough to be secure; a password is considered not complex enough if it contains:
    • a character that is repeated 3 or more times (aaa, aaaa...).
    • a set of 2, 3, or 4 characters is that is repeated 2 or more times (abab, abcabc, abcdabcd...).
    Please note that your password must be between 3 and 30 characters long. Special characters, such as punctuation are not accepted.

    I clicked on "Forgot your password" but it didn't work.

    There are a few possibilities:
    • There is no email address in your patron record
    • The password reset function only works if you have an email address in your patron record. If there is no email address in your record, you will receive an error message instructing you to contact staff at your library.

    • You have an email address on file, but it is mis-spelled or out of date
    • If you are able to submit the password reset request, but do no receive a message within an hour, please contact staff at your library to confirm your email address information.

    • You received an email, but did not complete the reset steps within 3 hours
    • If you have a valid email address, you should receive a message containing a link and instuctions to reset your password. The link is only valid for 3 hours from the time of your request. Request another password reset and click on or copy/paste the link before it expires.

    • When you clicked on the (long) link URL in the email message, but part of it was cut off
    • A common problem is that the long URL (web address) is not kept intact if it is displayed on more than one line. Some email programs split up long URLs, making it so that you can't click directly from them to a browser.
      To complete the reset process: highlight and copy the entire link URL (including "https://") and paste it into the address/search bar at the top of your browser.

    Does the Minuteman web site provide a secure transmission (SSL) when I use "My Account"?

    Yes, Minuteman provides a secure (SSL) connection. Your "My Account" data is encrypted and transmitted securely between our server and your computer.

    I logged into MyAccount, but received an error message "Your validation has expired. To re-establish it...". Why am I unable to remain logged in?

    In order for My Account to work properly, your browser's privacy settings need to allow "cookies" from our catalog website. Follow your browser's instructions to "enable cookies" or choose to allow cookies from "find.minlib.net". Talk to a library staff person if you need assistance.

    I got a new library barcode and now I can't log in to my account.

    Your Internet Browser may be remembering and auto-filling your previous library card number.

    To fix this problem, just highlight the incorrect numbers and type in your new barcode number. Your browser should ask if you want to save this new username and password. Just say "yes" to this question box, and you should have no problem viewing your record.
    The next time you try to log in to your account, your browser will automatically enter the new barcode number for you.

    Sometimes when I check My Account, the information displayed about my Items currently checked out or my Requests does not appear to be current.

    If your account is displaying out-of-date info, the most likely reason that your browser is using cached (saved) data. Clearing your browser's cache should resolve the issue.
    To fix: log out of My Account, follow your web browser's instructions for clearing your cache, then log in again, or talk to a library staff member for assistance.

    I got this error message when I when I logged in to My Account, "To enable secure viewing of your record, this page requires JavaScript. Please enable JavaScript in your browser and reload this page". What should I do?

    In order to function correctly, your account requires that you have JavaScript enabled in your browser. Check your browser's instruction to enable Javascript or ask a librarian for assistance.

    When I choose the checked out items or outstanding holds links, I keep getting asked for my library card number and password. What is going on?

    My Account may not work properly when Internet Explorer's Content Advisor is enabled. Our catalog software company recommends turning off the Content Advisor in order to use all features in MyAccount. To disable Content Advisor, select Internet Options from the Tools menu. Click on the Content tab. Under the Content Advisor section click the Disable button. Click Ok to save the settings. Restart Internet Explorer.

    When I signed into "My Account" my items were renewed, but I am sure that I didn't renew them. What happened?